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NBK launches enhanced IVR services and products

KUWAIT: Nationwide Financial institution of Kuwait (NBK) all the time seeks to supply cutting edge and complex virtual banking services to higher meet all consumers’ wishes. On this context, the financial institution introduced the release of its enhanced Interactive Voice Reaction (IVR) services and products, which goal to complement consumers’ banking revel in by means of adopting the most recent applied sciences on this box, thus making transactions more secure, quicker and extra handy.

The improved IVR services and products empower consumers to comfortably get right of entry to a variety of banking services and products at their fingertips, anytime and any place, by means of providing the next key options and advantages:

  • With the upgraded IVR device, consumers can easily carry out a number of transactions, together with opening new accounts, steadiness inquiries, fund transfers, invoice bills, credit score and pay as you go card services and products, and extra, throughout a easy and user-friendly interface.
  • NBK’s enhanced IVR services and products is now providing extra personalised and clever interactions, leveraging buyer popularity thru their telephone numbers.
  • The upgraded IVR services and products be offering 24/7 availability, permitting consumers to get right of entry to their accounts, make transactions, and search help at any time, without reference to department running hours.
  • Since safety is a best precedence for NBK,the improved IVR services and products incorporate complex tough security features in all their transactions.

Talking in this, Tamer Allam, Head of Touch Heart at Nationwide Financial institution of Kuwait mentioned: “Bettering our IVR services and products comes as a part of our endeavors to combine our services and products supplied thru more than a few virtual channels, and to satisfy our consumers’ wishes and be offering them extremely handy banking revel in thru fast, simple and safe banking transactions.”

“The improved IVR services and products mirror NBK’s funding in state of the art applied sciences, leveraging its fast paced virtual transformation to satisfy consumers’ wishes and expectancies, which cements its place as a number one supplier of extremely complex banking services and products in Kuwait and around the area,” he added.

“In growing all services and products, NBK depends upon in-depth consciousness of consumers’ wishes which is received thru steady verbal exchange with them the use of more than a few channels. In consequence, it guarantees offering related services that meet or even exceed consumers’ expectancies,” he famous.

NBK all the time seeks to supply its consumers unrivaled banking revel in 24/7, reflecting its cast management, which it seeks to take care of by means of assembly all consumers’ banking wishes, and proceeding to give you the best possible, maximum complex and safe services and products. NBK continues to cement its main place within the banking sector during the greatest home banking community in Kuwait, together with department, ATM and POS networks. It additionally lets in its consumers to regulate their accounts and arrange their funds all day and week spherical thru NBK On-line and Cellular Banking, along with NBK Name Heart on 1801801 to be had 24/7 to obtain consumers’ enquiries and attend to their wishes.



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