KUWAIT: Mohammed Al-Othman, GM-Client Banking Crew at Nationwide Financial institution of Kuwait, was once named “MENA Retail Banker of the 12 months”, for the second one yr in a row, by way of MEED global mag, inside of its MENA Banking Excellence Awards 2023. The award honors Al-Othman’s willing endeavors and memorable achievements in offering the best-in-class banking services and products in addition to excellence in virtual banking inventions.

For greater than 5 years, Al-Othman has led the Client Banking Crew crew within the Kuwait’s main financial institution and probably the most best banks around the area. All through this, he set insurance policies, targets and implementation mechanisms, and made a distinction, no longer simplest within the lives of NBK Consumers and their banking enjoy, but additionally with regards to the super building completed within the banking trade in Kuwait and the area all over this era, because of the awesome leading edge virtual services, and cost answers related to world friends. Because of this, NBK’s title was once related, all over the ones years, with pioneering and market-leading banking services.

MEED accentuated the numerous and prolonged have an effect on of those strides, noting that MENA Retail Banker of the 12 months, the award received by way of Al-Othman for the second one yr in a row, demonstrates the exhausting paintings and dedication of the banking leaders within the successful establishments,. They helped pressure development and innovation, and made efficient contributions to advance, no longer simplest their organizations, however the entire trade.

Satisfaction and accountability

Commenting on successful the award, Al-Othman stated: “I believe proud and thrilled with this reputation. Then again, I’m properly acutely aware of the expanding accountability with each and every good fortune we succeed in, as we need to double efforts to stay on the best, as the distance between us and our closest competition widened during the last years. We additionally attempt to deal with the valuable accept as true with of our consumers by way of residing as much as their rising expectancies, as we make extra achievements.”

“Right through my occupation, I’ve made and noticed many successes and achievements. Then again, I regard our achievements as a crew during the last years as a fully other factor. We labored amid unheard of adversarial instances and remarkable demanding situations, starting from the pandemic, to fast moving technological development, and successive world crises.”

NBK’s tradition

Al-Othman persisted, pronouncing: “However we, as standard in NBK, see issues from a special viewpoint from others, as we centered at the entailed alternatives in those remarkable instances and challenged the hindrances. That is the present mindset and tradition in NBK as a trade edifice and a banking faculty, which all the time make it stand out in instances of crises and are available out of it even more potent and higher situated for excellence.”

“NBK’s tradition and paintings atmosphere, which is characterised by way of innovation, decentralization, and open-door control as key drivers of all good fortune, require that each one good concepts must go through cautious find out about of shopper personal tastes and intensive clinical research in their wishes, in line with the communique channels operating day and night time, and the usage of probably the most complex applied sciences,” he remarked.

Streak of complex choices

Highlighting the important thing main banking services introduced by way of NBK within the Kuwaiti retail banking marketplace over the hot previous duration, Al-Othman stated: “All through the previous duration, we succeeded in introducing a streak of market-leading services to our consumers, the Kuwaiti marketplace and the regional banking trade. We proceed to paintings to offer extra, hoping to deal with our consumers’ symbol of NBK because the financial institution they know and accept as true with.”

Al-Othman referred to the various services and products that NBK was once the primary to introduce in Kuwait, together with NFC bills, noting that NBK expected the pandemic and ensuing repercussions by way of offering the primary cost services and products the usage of virtual wallets originally of 2020, as we offered Fitbit Pay and Garmin Pay, adopted by way of the preferred virtual cost answers: Samsung Pockets, Apple Pay, and maximum not too long ago Google Pay.

“We laid the root for a brand new technology of virtual bills in Kuwait, and made transactions more uncomplicated, quicker, and extra safe,” he remarked.

The way forward for the trade

Al-Othman defined that the important thing to lots of NBK’s achievements is its forward-looking way, no longer simplest in expecting long run adjustments, but additionally by way of contributing in making that long run, as he stated: “We’re already contributing to creating a promising banking long run, whilst everybody was once competing to offer virtual banking services and products that we have been the primary to introduce, we have been pondering of launching “Weyay”, the primary totally virtual financial institution, which stays the one one in Kuwait to this point, multiple yr and a part after its release.”

“We controlled to broaden a complete imaginative and prescient for a way long run branches function by way of launching self-service branches, surroundings an instance for the long run department whose services and products are built-in with our awesome virtual services and products, to offer a complete and remarkable banking enjoy,” he added.

Neatly-deserved reputation

The Client Banking Crew is situated at the twenty seventh and twenty eighth flooring of NBK’s hovering HQ development. The crew is it appears that evidently characterised by way of the one-family spirit, willpower and a burning want for extra successes, and a pace-setter who believes within the features of Kuwaiti early life and sees it crucial to broaden and get ready them as long run leaders.

According to that, Al-Othman commented at the crew’s position achieve this good fortune, pronouncing: “I imagine myself lucky to paintings inside of a crew bringing in combination a bunch of high-caliber pros and skills. Spotting their tireless efforts with awards and honors is de facto genuinely-earned.”

“Each and every member within the crew places the wishes of our consumers as a supply of inspiration, reaching buyer pleasure and contributing to enriching their complete banking enjoy, being the important thing motive force to pursue exhausting paintings and innovation,” he added.