By means of Nawara Fattahova
KUWAIT: Even if inspectors of the Ministry of Trade cross on common inspections in more than a few spaces and places, costs of a few merchandise have nonetheless larger. At a cooperative society, the cost of each native and imported tomatoes has risen by way of round 30 p.c in two days. When Kuwait Instances requested the director of the grocery store about the cause of the fee hike, he mentioned that it’s the provider that larger the fee and no longer the co-op.
Kuwait Instances attempted to touch the Shopper Coverage Division of the Ministry of Trade to get details about the cause of this worth build up and whether or not the provider is managed by way of the ministry, however used to be no longer in a position to get in touch with the ministry via any of its channels.
The preferred channel for shoppers to sign in a criticism or get data is by way of calling the hotline of the Shopper Coverage Division on 135. However this quantity isn’t a hotline anymore, as its running hours at the moment are restricted to just 4 hours (9:00 am to at least one:00 pm). When calling all over those hours, no person solutions more often than not. When any individual does pick out up the telephone, they are going to typically direct the caller to report their criticism via their WhatsApp quantity.
The WhatsApp quantity 55135135 is not going to attach the patron with any body of workers, however will mechanically ship a hyperlink for the complainant to the fill of their non-public data and test it with the Kuwait Cellular ID app. If the patron calls 135 out of running hours, the answering system will lead the caller by means of a recorded message to sign in their criticism on their site: ccas.moci.gov.kw, which ends up in the app that calls for authenticating with the Kuwait Cellular ID and does no longer supply for a easy registration of a criticism or download data.
In keeping with the decision heart on 135, there are client coverage places of work in several spaces in all governorates that paintings for most effective 3 hours – from 3:00 pm to six:00 pm (sooner than Ramadan), that still obtain lawsuits. The cope with of those facilities isn’t discussed at the ministry’s site. It’s exhausting for the patron to obtain help or assist from the Ministry of Trade and Trade in the event that they face an issue with any retailer, services or products.