KUWAIT: To proceed highlighting the world and regional tendencies of sustainability and ESG metrics, Boubyan Financial institution has issued its 2d sustainability record for 2021 that tackles sustainability signs in addition to its affect on environmental, social, and financial standards along with company governance, that are all thought to be the most important facets to judge the Team’s efficiency and positioning in ESG and sustainable construction in the community and domestically.
In this instance, Boubyan Financial institution’s CEO – Personal, Client & Virtual Banking, Abdulla Al-Tuwaijri, mentioned: “As sustainability is gaining grounds and changing into a need, and because it has turn into one of the crucial vital components in comparing organizations of all sectors in the community and across the world, nowadays Boubyan Financial institution releases its 2d sustainability record for 2021, which highlights the efficient function of accounting for Boubyan Financial institution’s sustainability signs in dealing with the demanding situations of the disaster, which helped us reach top provider and function ranges.”
“The yr 2021 was once outstanding and was once no much less difficult than 2020. After what we went thru in 2020 and our luck in overcoming its stumbling blocks and difficulties, we had been confronted with a brand new problem, specifically returning to the industry marketplace which is not having the similar ranges of efficiency we had ahead of the disaster, however relatively a more potent marketplace the place pageant has considerably grown amongst organizations of the economic and banking sector consistent with se,” he added.
In relation to governance facets, Al-Tuwaijri elaborated: “We’re inquisitive about tracking and measuring the Team’s ESG metrics, and we be certain that to record and keep in touch our commitments transparently to our involved stakeholders. Boubyan Financial institution at all times seeks to safeguard shareholders’ rights, offer protection to its funding price, and keep away from any battle of passion thru complying to all moral requirements and strengthening its shareholders’ roles, in particular in decision-taking processes which are associated with their investments.”
The financial institution’s imaginative and prescient
Al-Tuwaijri identified that Boubyan considers sustainability as one of the most major drivers of the financial institution’s imaginative and prescient, which aspires to turn into one of the most biggest Islamic banks within the trade. He added: “2021’s sustainability record is in accordance with the Team’s analysis and disclosure of all its sustainability similar efficiency metrics, particularly overlaying more than a few facets that fear our shoppers, shareholders, workers, and the society as a complete; thus, reflecting the Team’s secure this is involved in laying cast sustainability foundations.” “Our goal is to turn into one of the most leaders with regards to showing sustainable efficiency, and we additional purpose to reinforce such apply and to deal with clear communique with our stakeholders through disclosing the Team’s efficiency of non-financial and ESG signs.”, he stressed out.
Virtual transformation construction and customer support excellence
The record tackles Boubyan Financial institution’s a success adventure against virtual transformation as Boubyan Financial institution is among the maximum distinguished Kuwaiti banks that invested closely in virtual banking services and products during the last years, thus hanging the financial institution as a pace-setter amongst Islamic banks in the community and globally, evidenced through being named the Global’s Absolute best Islamic Virtual Financial institution through World Finance for seven consecutive years. The record additionally dwells on Boubyan Financial institution’s adventure of virtual transformation which went thru many stages with one final function, specifically to supply a aggressive and an outstanding revel in to our shoppers that helps to keep tempo with virtual tendencies around the banking and monetary sector.
The makes an attempt and adjustments have turn into fruitful, thereby making get entry to to the crowd’s services and products and merchandise in a far quicker and more straightforward approach, whilst on the identical time led to improving our operational and productive potency and in successfully minimizing the Team’s paper transactions thus, bettering our environmental footprint. Numbers display a super annual enlargement within the selection of Boubyan Financial institution’s shoppers who use virtual banking services and products. We will be able to say that greater than 90 % of shoppers use such services and products whether or not thru sensible telephones or the financial institution’s web page.
Al-Tuwaijri went on to worry that “The control of the financial institution spares no effort to judge and give a boost to our shoppers’ revel in. Boubyan Financial institution remained atop the pyramid of shopper provider around the Kuwaiti banking sector, which was once evidenced through incomes the Absolute best Islamic Financial institution in Buyer Carrier award for the 12th consecutive yr since 2010 through Carrier Hero, the world consumer-driven buyer pride index.” “Owing to these efforts, we scored 95 % within the Buyer Delight Index (CSI), which confirms that we need to be the most efficient in customer support atop the Kuwaiti banking sector”, he added.
Adolescence empowerment and supporting SMEs
The yr 2021 was once outstanding for our human assets, and the record dedicates a bit to the function performed through the financial institution and its management place amongst native banks and the non-public sector with regards to enforcing a number of necessary tasks against the expansion and construction of its workers, the enhancement in their talents and thru coaching systems and particular workshops; this instilled extra loyalty in our workforce to their group and has attracted a number of recent graduates to hunt a role alternative at Boubyan. On the degree of ladies empowerment in management positions, 52 feminine workers had been employed in control positions whilst 1 feminine worker is a board member in BLME. We’ve got additionally higher our Kuwaitization proportion through 2.1 % in comparison with the financial institution’s efficiency in 2020, whilst the Kuwaitization in control ranges has higher to 4.5 %.
Since 2012 and till the top of ultimate yr, greater than 110 of our workers of each genders enrolled within the MBA program in collaboration with GUST, whilst the selection of e-learning systems exceeded 10,000 coaching systems in spaces associated with banking, finance, technical, and control talents wanted through the financial institution’s workers. 635 workers of the financial institution effectively finished those systems through enrolling in LinkedIn platform for virtual studying and construction in addition to the learning platform of Euromoney, the famend world establishment. It’s value noting {that a} general of 20,846 coaching hours had been earned in 2021.
In cooperation with the Institute of Banking Research “IBS”, the financial institution introduced coaching to 134 workers all over 2021. Those coaching systems involved in specialised banking talents in addition to different technical and technological functions. Moreover, the record has a unique segment devoted to Boubyan Financial institution’s dedication to supporting SMEs in addition to the expansion of the Kuwaiti financial system throughout the financial institution’s services and products, which cater for the desires of the financial institution’s SME shoppers, whose quantity grew through 22 % in comparison with ultimate yr.
Additionally, Boubyan has its personal Incubation Program to assist SMEs’ marketers; this system serves as an initiative that assists and incubates marketers through offering the data, coaching, networking amenities, workshops, and the entirety wanted through SMEs to assist them develop, innovate, and turn into established.
Environmental affects
From an environmental efficiency degree, we controlled to cut back our GHG emissions of Scope III through 34 %. This highlights our contribution and accountability against local weather exchange problems. We’ve got additionally diminished our water intake through 44.2 % and ensured to recycle 731 digital units, which resulted in the relief of roughly 11.5 GHG through MT CO2e
“We’re happy to liberate Boubyan Financial institution’s 2d Sustainability Document 2021, the place we have now shed the sunshine on Boubyan’s ESG adventure, and our method ahead to achieving excellence and main through instance, as a benchmark within the banking and monetary sector, and as a shariah-compliant entity.”, Al-Tuwaijri concluded.